Frequently Asked Questions (FAQ)

1. What products does Potlax sell?

Potlax specializes in mugs and cups for everyday use, gifting, and personal collections. Our products are available for customers throughout the United States.

2. Where do you ship?

We currently ship only within the United States.

At this time, international shipping is not available.

3. What shipping options do you offer?

We offer the following shipping methods:

Standard Shipping (Free)

Estimated delivery: 7–12 business days

Express Shipping ($12.00)

Estimated delivery: 5–7 business days

Delivery times are estimates and may vary depending on location and carrier conditions.

4. How long does it take to process an order?

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders are not processed on weekends or U.S. federal holidays.

5. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

6. Can I change or cancel my order?

If you need to modify or cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.

7. What should I do if I receive a damaged item?

If your order arrives damaged, please contact us promptly with your order number and photos of the damaged item. We will review the situation and assist you according to our return and refund policy.

8. What payment methods do you accept?

We accept secure payment methods available at checkout. Available payment options will be displayed during the checkout process.

9. How can I contact Potlax?

You can reach us using the following contact information:

Email: contact@potlax.shop

Phone: +1 (774) 776-3002

Address:
270 Clarendon St Apt 2
Boston, MA 02116
United States

10. Is my payment information secure?

We use secure technologies and encrypted connections to help protect customer information during the checkout process.

11. Do you offer international shipping?

No. Potlax currently serves customers within the United States only.

12. Where is Potlax located?

Potlax is located at:

270 Clarendon St Apt 2
Boston, MA 02116
United States

13. What if I have a question that is not listed here?

If you cannot find the answer you are looking for, please contact our customer support team. We will be happy to assist you.